Alex Chan — Alex Chan — I lead design for AI and conversational commerce. I owned eBay Messages end to end and set eBay's standard for AI in conversations.

Deciding how AI speaks in a conversation between two people, from my proposal to eBay's standard.

The only designer behind how eBay's buyers and sellers talk.

A vision exploration for eBay Messages: a two-sided prototype showing how guidance could help buyers and sellers move from conversation to a completed sale.

Bringing negotiation into the conversation, and deciding what a marketplace should say about price.